Refund policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Return Window

You have 30 days from delivery to request a return.

Eligibility

Unused and in original, unopened packaging, with all accessories and documentation included. Opened or used items are not eligible for return.

How to Start a Return

1. Email hello@getneathaus.com with your order number and reason
2. We review your request and reply by email
3. If it is approved, ship the item(s) to the address we provide

Returns require prior authorization. Email us first with your order number — we review each request and, if it is approved, we email you the return address and instructions. Because orders ship from several US locations, the return address depends on the item, so we cannot publish one in advance. Items shipped back without an approved request and the address we provide cannot be accepted.

Refund Processing

Stage 1: Refund requests are processed promptly upon approval. Once approved, the refund is initiated immediately to the original payment method.

Stage 2: Refunds typically appear on your statement within 5-10 business days after processing, depending on your financial institution.

Damaged or Defective Items

Contact us within 48 hours of delivery with photos for a replacement or full refund — no return required.

Who Pays Return Shipping

customer (general returns); store (damaged-on-arrival or wrong item)

Non-Refundable Items

• final-sale items (clearly labeled)
• gift cards

Exchanges

No direct exchanges; refund issued, customer reorders

Final Sale & Clearance

Final Sale items clearly labeled on product page, cart, and checkout. Final Sale items are non-refundable except in case of defect or damage. Final Sale items are non-refundable except in case of defect or damage, in compliance with California Civil Code §1723 (return policy disclosure requirement for retailers).

Customers in California

Credit-card refunds are returned to the original payment method. For customers in California, cash refunds are available for amounts under $10 unless otherwise agreed, and this refund policy is posted at checkout, in the footer, and on this page.